Puppy care

All the grown up stuff!

Prices

£15.00 for 1 hour or part thereof puppy care, Monday to Friday, 9-5
£18.00 for 1 hour or part thereof, Monday to Friday after 5pm and on weekends
£20 half day puppy daycare
Please ask for separate terms and conditions for multiple dogs, dog walking, dog boarding, house
sitting and pet sitting.

£25 Vet visit for first hour plus £20 for every subsequent hour or part thereof.

Visits

Puppy sitting visits will last a minimum of 30 minutes. During this time sitters can do 1 or all of
the following:

• Assistance in toilet training

• Lunchtime feeding

• Basic training of key commands based on your existing training but covering STAY, SIT, COME AND FETCH

• Cuddles and play time

• Cleaning up any accidents that may have occurred

• Short walk (Once fully vaccinated)

Pet food
Food, litter and any other requirements are to be provided by the owners. Additional food etc will be purchased if you run out. There will be a £7.50 charge on top of the cost of the provisions.

Insurance

All carers and vehicles are insured for the safe care and transport of your animal. Animals are fully insured to travel in any vehicle driven by your pet carer. Unless you state otherwise, these terms and conditions assume that you, the client, have given permission for this.

Our insurance covers us for Public Liability which will cover injury and damage to third parties and their properties at a £2 million Limit of Indemnity.

Vets fees in respect to injury to animals in our custody and control, subject to a limit of £50,000 and an excess of £25. This does not cover pre-existing conditions or care that would have occurred whether or not the animal is under the care of the company.

Cover for the loss or straying of animals in our custody and control up to a maximum of £1,000 per animal. This includes cover during collection and delivery.

It is a condition precedent to liability that the property owner has arranged with their household insurer to extend their policy to cover losses incurred whilst there is a pet sitter present.

It is a condition precedent to liability that all locks, security and protective measures are put in operation whenever the property is left unattended or overnight, whether or not the pet sitter is present.

Payment

Methods of Payment
You can use the following methods: cheque, cash, debit or credit card. Payment by credit card will incur a surcharge of 3.5%. If you prefer internet / telephone banking, you can also make payments directly into our business account. Please ask for account details.

Timing of Payment
Payments should be paid within 7 days of receipt of invoice.

Cancellation Charges
Cancellation more than 1 week's notice no charge
Cancellation less than 1 week's notice 25% total cost
Cancellation less than 24 hours notice 100% of total cost.

Keys & Parking

Keys retained by your sitter will only be marked with the name of your dog.

Parking
Permits must be provided to your walker if you are in a restricted parking zone.

About these terms and conditions

Booking Happy Hounds & Cooler Cats services constitutes acceptance of these terms and conditions. These
terms and conditions may change at any point.

We do everything we can to provide a professional, caring service. If you have any feedback that
would help us improve our service, please let us know.

Get in touch