Q: Can I visit where my dog will be staying?
A: Yes. We strongly encourage a pre dog boarding meeting at the boarders home prior to any board taking place. These can be arranged a time convenient for you.
Q: I don’t have a car, so are you able to provide transport?
A: Yes, we can arrange transport for an extra charge. Please give us a call and we can give you a quote.
Q: How many walks will my dog get each day?
A: Most dogs we board don’t need more than two 1hr walks each day but we are happy to do more or less as is required.
Q: My dog requires medication for a health condition. Can this be administered?
A: Basic medication can be provided by our boarders. We would need detailed instructions on any specific medical conditions and on administration, and all our boarders are experienced with dogs. We are happy to discuss any requirements your dog may have and generally most needs can be met.
Q: Will my dog be staying with other dogs?
A: Our standard dog boarding rates are based on two dogs staying with a boarder at any one time. This will not always be the case but during peak times there is good chance your dog will have a friend for some or all of their stay. You can request to board your dog on his/ her own however this will be charged at the 2 dog rate.
Q: Are the dog boarders insured?
A: All of our pet carers are covered by Happy Hounds & Cooler Cats extremely comprehensive insurance policy.
Q: Do I need to provide food for my dog?
A: Yes. We ask that clients provide sufficient food for the duration of your dogs stay. If for any reason the food provided is not sufficient for the duration of the stay your boarder will of course purchase more and we would ask that you refund the cost of this directly to the boarder at the end of your dog’s stay.
Q: Is there anything else I need to provide with my dog?
A: Yes. We ask that you provide anything you think will help your dog settle in so bed, toy’s etc. In addition we would appreciate if you could provide your dog’s lead, harness if necessary and food bowls. As a result this helps your dog feel familiar in his new surroundings as quickly as possible.
Q: What is the payment procedure for dog boarding?
A: Once you and your dog have met with your boarder and you’re happy to go ahead we will email you an invoice. We ask that this invoice is paid prior to your dog’s board commencing. We accept payment by cheque, credit card, debit card and bank transfer.
Q: Can you board puppies?
A: Yes, we are very happy to board puppies. We do charge a little extra for dogs under one year of age (please see our prices page.) and we will only accept puppies that are over 12 weeks old and are fully up to date with all of their vaccinations.