Dog grooming terms and conditions

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Current Vaccinations/Veterinarian Information: By using our services , owners verify their dogs are up to date with vaccinations for canine parvovirus, canine distemper virus, Leptospirosis and Infectious canine hepatitis. Proof of Vaccination shall be provided to Happy Hounds & Cooler Cats on request as well as current Veterinarian information.

Health or Medical Problems & Elderly Dogs: Grooming procedures can sometimes be stressful, especially for a senior dog or dog with health problems, and can expose hidden medical problems or aggravate a current one during or after the groom. In the best interest of your pet this contract/agreement will give Happy Hounds & Cooler Cats permission to obtain immediate Veterinary treatment for your pet should it be deemed necessary by us. We will do our best to contact you first, then take your pet to our authorised Veterinarian, or to the nearest Veterinarian that is available. It is agreed that all expenses for Veterinary care will be covered by the pet’s owner.

Fleas/Ticks: Happy Hounds & Cooler Cats strives to be a flea/tick-free environment. If your dog has a flea or tick infestation we will ask that you reschedule your grooming appointment once the flea or tick problem is under control. Dogs with a flea or tick infestation carry a risk of anaemia, infections, tapeworms and other health problems. We recommend that you contact your veterinarian for advice on the best treatment for your situation. A topical monthly flea preventative may be the most effective choice. Treating all pets in the family, as well as treating your home will help in keeping fleas and ticks under control for the long term. If fleas are found on your dog we will bathe your dog in a flea shampoo and we will have to require additional disinfecting of our premises , this will incur a £15 charge on your grooming bill. If ticks are found an additional charge of £5 will be added for their removal.

Accidents: There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations. Possible problems that could occur include cuts, nicks, scratches and quickening of the nails. In most cases this can happen when a dog is wiggling or moving around. We make every effort to ensure your dog is groomed as safely as possible, but if your dog does not accept the process it can be dangerous to continue the groom.

Condition of coat

Matted Coats: Happy Hounds & Cooler Cats promotes Responsible Dog Ownership we do not de-matt neglected coats. This is very different to removing small knots, tangles and isolated matted hair from the coat which can be achieved quickly without causing anxiety, stress or pain. The health and condition of a dog’s coat and skin are the responsibility of the owner (along with its physical and psychological state of health). Professional grooming plays an important role in the commitment undertaken when choosing any breed of dog. This level of commitment is evident in the condition of the coat due to effective home grooming and temperament due to socialisation and training.  


Aggressive or Dangerous Dogs: Owners MUST inform us if your dog bites, has bitten or is aggressive to people, other pets or specific grooming procedures. We reserve the right to refuse or stop services of your dog at any time before or during the grooming process and charge an Aggressive Dog Fee of £10 in addition to the regular grooming charge. If your dog should bite, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.


All Prices Assume a Reasonable Condition and Temperament.  Additional charges will apply for the extra time and products involved in grooming neglected coats, in-particular those which require clipping off due to severe matting and for dogs whose temperament or health also requires more time to complete.

No Shows/Missed Appointments if you cancel within 24 hours of your appointment a 50% charge will incur.

Our basic prices are as follows and include pick up and drop off within the grooming / bath and brush up prices. Additional costs may be incurred if the dog requires longer due to condition of coat, behaviour issues and so forth. 

Large dog: £65 / £40

Medium dog: £60 / £35

Small dog: £55 / £30

Our Code of Practice and Animal Welfare Needs

We abide by sector specific charters to demonstrate good practice.
Our aim is to educate the public about responsible pet ownership through guidance and advice.

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