Cat sitting terms and conditions

All the grown up stuff!


£12 for one am visit per day (up to 2 cats)

£24 for two visits (up to 2 cats), between 8am and 5pm

£14 for one visit before 8am or after 5pm (up to 2 cats)

£28 for two visits (up to 2 cats), one am visit and pm visit after 5pm

£20 Public holidays*/ Christmas season* (up to 2 cats) only 1 visit per day

£2.00 for each additional animal per visit

Price includes feeding, litter changing, cuddles and strokes and TLC, playtime, basic grooming. If you provide an automatic feeder we are happy to set this for a later feed.

£20 Vet visit – for first hour plus £20 for every subsequent hour.

* Holiday / Christmas days are usual public holidays plus Christmas Eve and New Years Eve and Easter Sunday.


Animal care charges

• Pill administration £2

• Eye / Ear bathing £2

• Medication £4

Additional services

• Lights – no charge

• Curtains – no charge

• Post – no charge

• House plant watering – free unless large number or special care is required.

• Garden Watering – from £3 per day depending on what’s required and size of garden

• Feeding fish – no charge unless specialist care required

Pet food

Food, litter and any other requirements are to be provided by the owners. Additional food etc will be purchased if you run out. There will be a £7.50 charge on top of the cost of the provisions.



To act for you in your absence if we are unable to contact you


Animals are fully insured to travel in any vehicle driven by your pet carer. Unless you state otherwise, these terms and conditions assume that you, the client, have given permission for this.


We do recognise that cats are independent creatures and as such often are left to come in and out freely. Unfortunately accidents do happen and as such we cannot be held responsible for the safety of any cat that is allowed to come in and out.

If cats need to be brought in, i.e. do not have a cat flap but are let out anyway, we will do our very best to call and ensure we’ve seen them, and will wait a reasonable amount of time, carry out duties and if the cat hasn’t turned up we will have to leave.  We will endeavour to ensure the cat is in but we cannot guarantee it.


It is a condition precedent to liability that the property owner has arranged with their household insurer to extend their policy to cover losses incurred whilst there is a pet sitter present.

It is a condition precedent to liability that all locks, security and protective measures are put in operation whenever the property is left unattended or overnight, whether or not the pet sitter is present.

Spare Keys

Clients must provide a spare set of keys to the sitter. These may be left at the property for the sitter to pick up on the first visit. This second set of keys will then be left at the client’s home on the last visit. If this is not possible, then the details of a local key-holder who will be available during the period of care must be provided. If neither of these is possible, then a second set of keys will be cut by your sitter at a charge of £10 plus the cost of cutting.


Payment is initially in advance on booking. You can use the following methods: bank transfer, debit or credit card. However, regular clients may prefer to set up a direct debit with us and pay in arrears.

Cancellation Charges

Cancellation > 1 week of the service 30%

Cancellation < 1 week of the service 70%

Cancellation < 24 hours of the service / no notice 100% of total cost.

Key Retention

After initial meeting you may chose for the company or your sitter to retain the keys for future visits. All keys are marked with only the name of the animal and a code and no address details. Should you wish to have the keys returned after the first assignment this will be free of charge. However, should you wish the key to be picked up or dropped off for any subsequent sitting assignment, then a fee of £7.50 will be charged.

Clients often find it useful for us to hold a spare set of keys in case they get locked out!

Key return by special arrangement £7.50
Emergency key provision £10
(Free if we’re in the area)


Permits must be provided to your sitter, if you are in a restricted parking zone. If you cannot provide permits, we are happy to take a risk however if we do incur a parking fine then this will be passed on to you.

Booking Happy Hounds & Cooler Cats Ltd services constitutes acceptance of these terms and conditions. We do everything we can to provide a professional, caring service. If you have any feedback that would help us improve our service, please let us know. Please note that these terms and conditions may change at any point.

Additional general terms and conditions

General terms and conditions


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